Regulated entities are frustrated by their inability to share personally identifiable information (Pii), the consequence of which is a poor client service experience.
Problem: A current bank customer wants to open an additional account at one of the bank’s foreign offices, and the experience proves frustrating for both parties. The bank is not able to sync a customer’s Personally Identifiable Information (Pii) from one office to the foreign office. Instead, the bank asks the customer to re-submit the […]
Read Full StoryCompliance Isn’t Our Core Competency
Problem: New regulations and increasingly complex compliance requirements are a burden the bank cannot solve by adding staff. On an industry-wide level, the cost is over $40 Billion a year and growing at 12% annually;, and the fines for getting it wrong, continue to grow as well ($7.6 Billion in past 6 years alone). A […]
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